In the event of a life-threatening emergency (such as a heart attack or loss of consciousness), call 911 or your local emergency number immediately or go directly to the nearest Emergency Department (ED) by ambulance. If your problem is not life threatening, always call your Primary Care Provider's (your own doctor or nurse practitioner) office before seeking care as your insurance plan may require that your Primary Care Provider's office authorize your emergency care.
Your copay for an emergency hospital visit is usually listed on the front of your insurance card. If you have questions regarding an emergency visit, please refer to the member services department of your insurance plan.
Even when the office is closed during evening, weekends or holiday hours, a designated provider will be on-call to answer your questions and guide you to appropriate care. This could save you a trip to the ED and a higher copay. Remember that your Primary Care Provider or a covering provider may need to authorize care if you go to the ED in order for it to be covered by your insurance plan.
On your arrival at the ED, a triage nurse will evaluate your condition and direct you to an appropriate area within the ED for your care. If you are to be admitted to the hospital, the ED will call our on-call provider. If you are not admitted, a summary of your visit will be sent to your Primary Care Provider.
We understand that the cost of medical care can be unexpected. We will do our best to work with you to make payments as reasonable as possible. We will answer all your questions, and make sure that you understand everything about your bill. Learn more about Prompt Pay Discounts.
