Quality Initiatives >>
Southern New Hampshire Medical Center is committed to continuously improving the quality of care provided in all patient care settings. At The Medical Center, quality serves as the foundation for everything we do. Patient safety and high reliability make up the building blocks of this solid foundation.
Compare hospital performance on clinical quality measures with other hospitals in New Hampshire►
Learn more about our accreditations ►
In Pursuit of Clinical Excellence
The Medical Center’s physicians and nurses base their practices on the best scientific evidence available, combined with skill and experience. We have over 100 protocols which promote best practice for such high volume diagnoses as pneumonia, congestive heart failure, heart attacks, and vaccine administration.
We benchmark our clinical performance against national organizations such as the National Quality Forum (NQF),
whose clinical consensus and safety measures we use as benchmarks, and
AHRQ (Agency for Healthcare Research and Quality), whose validated employee/staff survey we use to identify opportunities for improvement
. The
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Centers for Medicare and Medicaid Services (CMS) are also key standard bearers.
In the fall of 2006, The Medical Center earned accreditation as a Magnet hospital by the American Nurses Credentialing Center, making it one of only 231 hospitals nationwide that are currently designated Magnet facilities.
The American College of Surgeons recently recognized our cancer program with a three year accreditation with commendation, an additional recognition for the level of cancer care we provide at The Medical Center.
Another way we foster continuous improvement in clinical practice is through the Annual Medical Center Quality Fair.
A Culture of Safety
The hospital fosters a culture in which all employees are responsible for patient safety. We are proud to participate in national initiatives such as:
Patient Satisfaction
Our goal is to be in the top ten percent nationally in patient satisfaction. The Medical Center partners with Press Ganey to survey patients to determine how we are measuring up to that goal. We participate in HCAHPS,
which provides a standardized instrument and data collection methodology for measuring patients’ perspectives on hospital care. Many departments at The Medical Center also conduct point of care surveys to further understand patient needs and craft services which meet those needs.
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